Support Center

Miss Informed is a women's health platform designed to support you across every stage of your health journey. Here's how to get started:

• Dashboard — Your home base for daily wellness tips, streaks, and quick access to all features.
• Health Library — Browse expert-vetted articles, videos, and guides across categories like menstrual health, pregnancy, menopause, fertility, mental health, nutrition, and more.
• Period Tracker — Log your cycle, symptoms, and mood to receive personalized insights and predictions.
• Menopause Tracker — Track hot flashes, sleep quality, and mood swings to identify patterns over time.
• Personalized Plans — Generate AI-powered meal, workout, and mindfulness plans tailored to your cycle phase and health goals.
• Find Providers — Search for healthcare providers by location, specialty, insurance, and demographics, and read community reviews.
• Community — Join groups, start discussions, and connect with other women on similar health journeys.
• Find Friends — Connect with other members to share experiences and support.
• Profile — Manage your personal information, health interests, privacy settings, and notification preferences.

Use the bottom navigation bar (mobile) or the sidebar (desktop) to move between features. Tap the bell icon to view notifications.

Creating an account: New users can join by invitation. If you received an invite email, follow the link to set up your account.

Logging in: Use the email address associated with your account. If you're having trouble logging in, try the password reset steps below.

Updating your profile: Go to Profile → edit your name, age, health interests, and bio. Changes save automatically.

Switching between light and dark mode: Open Settings and toggle the Dark Mode switch, or use the button in the sidebar footer.

If you've forgotten your password or can't sign in:

1. On the login screen, tap "Forgot password?" or the reset link.
2. Enter the email address associated with your Miss Informed account.
3. Check your inbox for a password reset email (it may take a few minutes — check your spam folder if you don't see it).
4. Click the link in the email and enter your new password.
5. Return to the app and log in with your new password.

If you don't receive a reset email, ensure you're using the correct email address. Still stuck? Email us at info@missinformed.co.

Miss Informed is currently free to use. There are no paid subscriptions or in-app purchases at this time.

If paid features are introduced in the future, this section will be updated with billing details, refund policies, and instructions for managing your subscription.

If you believe you've been charged in error, please contact us at info@missinformed.co.

The app is loading slowly or content isn't appearing:

• Check your internet connection and try again.
• Pull down on the screen to refresh, or tap the Refresh button in the sidebar.
• Close and reopen the app.

The app crashes or freezes:

• Force-close the app and reopen it.
• Make sure you're running the latest version from the App Store.
• Restart your device.

Notifications aren't showing up:

• Check your notification settings under Profile → Notification Preferences.
• Ensure notifications are enabled for the app in your device settings.

Can't find a provider or resource:

• Try broadening your search filters (e.g., remove insurance or distance filters).
• Use different keywords in the Health Library search bar.

Still having trouble? Email us at info@missinformed.co with a description of the issue and, if possible, a screenshot.

We're here to help. For any questions, feedback, or issues not covered above, reach out to our support team:

Please include your account email, a description of the issue, and any relevant screenshots. We aim to respond within 1–2 business days.

We take your privacy seriously. Our full Privacy Policy details how we collect, use, and protect your information.

To delete your account and data:

1. Open Settings from the sidebar or bottom navigation.
2. Scroll to Account Actions and tap Delete Account.
3. Confirm twice when prompted — deletion is permanent and cannot be undone.

This removes your discussions, replies, period and menopause tracking entries, saved articles, and friendship connections. Some anonymized or community-shared content may remain in aggregate form as described in our Privacy Policy.

To request data deletion assistance or a copy of your data, email us at info@missinformed.co.